Media Player Troubleshooting

Troubleshooting tips for the Media Player

Common On-Screen Icons
Wed, Nov 6, 2024 at 4:41 PM
Content is frozen on screen
If the player has frozen on the screen, unplug the Power cable and HDMI cable for 10 seconds then plug them back in.
Wed, Mar 29, 2017 at 10:36 AM
Is the Player downloading content
The screen below demonstrates a player that is downloading content: *Please note the progress bar on the bottom and the download arrow in the bottom ri...
Wed, Mar 29, 2017 at 10:35 AM
Screen stuck on blue bitShuttle screen
If the screen below appears please follow the following steps: Connect a USB mouse to one of the USB ports on the media player. Left click the cir...
Wed, Mar 29, 2017 at 12:10 PM
Content is upside down
There are 2 main causes of incorrectly orientated content. The TV was mounted upside down IF mounted Portrait the TV was rotated 90 Degrees Counter-clock...
Wed, Nov 6, 2024 at 4:24 PM