There may be an additional / old Campaign still assigned to the player.
To determine this:
1. Go to “Players”.
2. Find the Player in the Player Manager browser.
3. Select the Player and Find the “Assigned Campaigns” section.
4. Confirm that only the Campaigns listed are what you want to be played.
The Media Player may not be receiving Content Updates. To determine this:
1. Go to “Players”.
2. Find the Player in the Player Manager browser.
3. Select the Player and Look under “Uptime”
4. Confirm the “Date Last Connected” under the Uptime is within the last 60-90 minutes.
*Depending on your account you may not be able to see the “Uptime” section
Solution to not receiving Content Updates
Confirm that all wires are firmly connected. Next confirm that the TV is receiving power and is turned on. Then reboot the Player by unplugging the power supply and reconnecting it.